Yu Chen Kuang

The Joy of Sharing & Learning Together
This is a site where I share useful resources and interesting articles in the areas that I'm lecturing at the Institute of Systems Science, National University of Singapore: Business Process Reengineering (BPR), RPA and IPA - Strategy and Management, and RPA using Excel Macros.

6 Elements of Successful Online Communities

Culture: Most successful communities cultivate a culture of their own, where members evolve their own practices. A strong culture can keep members coming back on a rgular basis and encourage them stay connected with others.
Metrics: An online community should enable the organization to meaure ROI through access to social engagement, community and conversations.
For organizations looking to better engage and serve their employees, the insights and analytics that can be gained through access to in-depth quantitative and qualitative data can help monitor engagement.
Transparency
Engagement
Value
Conversations

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