Useful Resources on Social Media in Telecommunications Industry

Your one-stop access to the most useful and up-to-date articles, tutorials, reports, case studies and infographics on the use of social media in the Telecommunications Industry.

This social media library collection is updated on a daily basis. Within each section, the items are listed in chronological order, with the latest and newest item on top.

1. General (4)

     
    Tracking the Right KPIs: The Telecommunications Industry
    socialbakers
    May 10, 2013
    77 views, 2 likes
     
    How Are You Measuring Up: Tracking the Right KPIs for the Telecommunications Industry

    May 10, 2013
    35 views, 1 like
     
    93% of telecoms now connect with customers through public social networks – but only 68% engage with loyal customers
    by Ishbel Macleod
    Feb 19, 2013
    112 views, 1 like
     
    Social Media for Telecom Companies: Why Everybody’s Doing It (And You Should Too)
    by Angela Leavitt
    Nov 8, 2011
    116 views, 1 like

2. Reports (3)

     
    May 2013 Facebook Report: Telco Industry
    socialbakers
    May 31, 2013
    61 views, 1 like
     
    April 2013 Facebook Report: Telco Industry
    socialbakers
    Apr 30, 2013
    4 views, 1 like
     
    KPMG - Media and Telecommunications 2012 Outlook Survey

    Sep 24, 2012
    27 views, 1 like

3. Reports with slides (3)

    Lithium's New Telecom 2013 Social CXP Benchmark Study

    Feb 19, 2013
    22 views, 1 like
    Unmetric's Social Media Benchmarking and Competitive Analysis Report of Top Telecom Brands in the United States.

    Feb 19, 2013
    13 views, 1 like
    Social Media & Indian Telecom Industry

    Jun 16, 2011
    13 views, 1 like

4. Case Studies (4)

    Social Media Case Studies - Telecom Industry

    76 views, 1 like
     
    7 Case studies in USA in Telecom / Mobile

    41 views, 1 like
     
    12 Case studies in Europe in Telecom / Mobile

    45 views, 1 like
     
    6 Case studies with Facebook marketing & apps in Telecom / Mobile

    17 views, 1 like

5. Infographics (1)

    The State Of Social Media And The Telecom Industry [INFOGRAPHIC]
    by Allison Stadd
    May 23, 2013
    73 views, 1 like

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