Useful Resources on Social Media in Airports and the Airline Industry

Your one-stop access to the most useful and up-to-date articles, tutorials, reports, case studies and infographics on the use of social media in Airports and the Airline Industry.

This social media library collection is updated on a daily basis. Within each section, the items are listed in chronological order, with the latest and newest item on top.

1. Airport (10)

     
    The Best Airlines for Customer Service on Twitter
    by Emily McNutt  
    Mar 22, 2016
    13 views, 1 like
     
    Social Media Analytics: Top Airlines in Social Media
    Dachis Group
    Jan 23, 2014
    116 views, 1 like
     
    A Look at Airlines on Facebook
    by Debbie Miller
    Apr 18, 2013
    24 views, 2 likes
     
    How UK airports use Twitter to better communicate with travelers
    by Samantha Shankman, Skift
    Apr 4, 2013
    50 views, 1 like
     
    Airports Twitter List
    AirGate Solutions
    Jan 27, 2013
    9 views, 2 likes
     
    Airports using Facebook / Airports Facebook List
    AirGate Solutions
    Jan 24, 2013
    16 views, 1 like
     
    The Road Ahead for Airports and Social Media in 2013: real-time customer service, non-aeronautical revenues keys to success
    by Shashank Nigam
    Dec 11, 2012
    23 views, 1 like
     
    Out-of-the-Box Airline Social Media Initiatives

    In September 2012, SimpliFlying surveyed 55 of the most “digital” airports across the globe to gain a better understanding of how they are positioning social media within overall airport marketing, communications, and organizational and how they are leveraging social media to meet other specific marketing and business objectives.

    by Debbie Miller
    Mar 13, 2012
    31 views, 1 like
     
    Social Media Airports: Now What?
    by Robert Cook
    Jun 25, 2010
    20 views, 1 like
     
    Social Media Adds Engagement With Customers To Airport Metrics
    by Ron Callari
    Jun 1, 2010
    10 views, 1 like

2. Case Studies (5)

     
    Top 10 Valentine’s Day 2013 Initiatives by Airlines
    SimpliFlying
    Feb 20, 2013
    6 views, 1 like
     
    Top 30 Airline Social Media Case-Studies Featured on SimpliFlying in 2012

    From Crisis Management to the various stages of the Connected Traveler Lifecycle, find out how airlines used social media to drive business goals in 2012.

    Free download - 132-page PPT!

    SimpliFlying
    Dec 31, 2012
    20 views, 1 like
     
    Top 10 Airports on Social Media – case studies of the airports best at driving engagement
    SimpliFlying
    May 19, 2011
    28 views, 1 like
     
    Branding 2.0: Top 10 Facebook Contests by Airlines
    SimpliFlying
    Feb 18, 2011
    4 views, 1 like
    Airlines go on a crowdsourcing binge – co-creating their brands with travelers
    by Shashank Nigam, SimpliFlying
    Nov 11, 2010
    12 views, 2 likes

3. Case Studies with Slides (3)

    Top 10 Valentine's Day (2013) Initiatives by Airline

    Feb 19, 2013
    2 views, 1 like
    Top 10 Airports on Social Media - The 2012 Edition
    How Airports are responding to the changing times and engaging customers profitably on social media
    SimpliFlying
    Oct 2, 2012
    9 views, 2 likes
    SFAwards12: Best Airports in Social Media (Finalist Presentations)
    SimpliFlying
    Sep 7, 2012
    2 views, 1 like

4. Infographics (3)

    Top Airlines in Social
    Dachis Group
    Jan 23, 2014
    17 views, 1 like
    Social Media Takes Flight [Infographic]
    viralheat.com
    Apr 12, 2013
    9 views, 1 like
    Airport Social Media Outlook 2012

    Apr 12, 2013
    24 views, 1 like

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